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October 09, 2011

インドネシアで仕事する新鮮①

インドネシアに来て1年ちょい。
あっという間だった。日々格闘してたらいつの間にか時間が経ってた。
馴染んだ、という実感も未だ余り無い。
無論、仕事には慣れてきたけど。考え方の違いは、自分の中でも、スタッフとの間でも、中々埋まらない。

今働いているのは自動車のエンジン・スタンピング部品工場。社員1,200人。
そこのCFO兼経理部長を預かっている。とは言っても経理部はそんなに大きくない。スタッフ16名。上は52歳から下は22歳まで、老若男女の部下を抱えているのだが。。。

”人に仕事をして貰う”ってのはこんなにも難しいのか、というのが今の実感。

そらまぁ、パフォーマンスが悪ければ首にして優秀な人材を雇い直せば良い、という考え方も有るが、オーナーの意向や会社の文化、コストの問題等々で、そんなこた出来んというのが前提。
自分に求められているのは、部下の育成、現陣容のレベルアップ。

ただなぁ、何というか、一筋縄ではいかんと言うか。
インドネシアが全部そうでなく、ウチの会社特有の問題なのかもしれない。日本にもそんな会社は山ほど有るのかもしれないが、ともかく戸惑いは多い。

勿論、言葉の問題も大きい。英語が殆ど通じないから、カタコトのインドネシア語では、細かい部分まで伝えられない。
ただ、そんな事よりも、もっと根本的な違いが、自分とスタッフの間に大きく横たわっている。。。

① 締め切り

「”Deadline”って意味分かってる?」
「インシュアラー(神のみぞ知る)ってヤツでしょ?」

こんな応答を受けて、なんかもうお手上げ。
最年長の女性。「冗談冗談(笑)」って笑ってたけど、全然冗談に聞こえんぞ。

とにかく、締め切りを守らない。
守らねばならないという雰囲気も無い。締め切りを過ぎても、悪びれない。1人じゃなくて、全員が。

「これがどんなに大事で、時を移さずやり遂げる必要が有る」という事を背景・理由含めて説明し、部下も「分かった」というが、16:20(定時)になると、当たり前の様に皆帰っていく。

大丈夫かな…と思ってると、案の定締め切りに出てこない。
それどころか、催促しない限り、自分からは言ってこない。

こちらが期待しているのは、
「今日が締め切りだが、こういう理由で出来ていない。ここ迄は出来ていて、あと○○が残っている。ポイントは△△。なのでいつ迄に出来ると思う。」
という報告だが、こんな説明を聞けた事が無い。

机に呼んで「進捗は?」と聞くと、「未だ」の一言で終わり。
根掘り葉掘り聞かないと、何の説明も出てこない。

「何で決められた締め切り迄にやっていない?」と聞くと、「忙しかったから」「彼にデータを頼んだけど未だ出てこないから」等々、責任感の欠片も無い返答の応酬。

自分の評価や給料に関心が無いのかと言えば、まるで逆。めちゃくちゃこだわる。
「なんで自分の評価が彼より低いのか」
「お願いだから昇進させて欲しい」
考課時はこんな話が一杯出てくる。「だってお前仕事してないじゃん」と説明したって聞きゃしない。訴える文句が続く。

何というか、そんな仕事の仕方でも今までずっと給料を貰えて来れてしまった、と言う事なんだろな。

そりゃバス停には時刻表が無い国だけど、いくら時間にルーズな国民性が有ろうと、
ビジネスの現場でそれが許容されるとは、自分にはどうしても思えない。

さてさて、これをどうやって変えていこうか。

従来の評価制度・基準を劇的に変えたところで、ワークする訳無いし混乱を引き起こすだけだろう。ボイコットにも繋がりかねない。
今までのマネジメントの責任も有るし、その意味では従業員を被害者にしてはいけない。

だからまぁ繰り返し繰り返し言っていくしか無いんだろうけど。
ガチガチにフォローしたところで、それに甘えるだけだろうし。さてさてどうしたものか。。。

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